SUMMARY
Wizmo is seeking a full-time Project Manager for a remote position with our company, whose headquarters are in Eagan, MN. In this position, you will serve as a primary point of contact for customers, coordinating requests, communicating updates, and supporting the successful operation of their hosted cloud environments.
This is a non-technical role, and training will be provided. While prior experience with cloud technologies is not required, a general understanding of software applications, hosted environments, or cloud-based services is beneficial.
RESPONSIBILITIES include the following. Other duties may be assigned.
- Works with customers to identify and coordinate customer environment level changes.
- Works with customers and team members to develop project scope of work documents and project plans.
- Coordinates project activities and schedules with customers and internal team members to ensure work is completed on time.
- Works with customers to identify the roles of project team members, project reporting structures and frequency of interaction, and any training requirements.
- Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of customer environment updates. When necessary, facilitate amicable solutions with the Customers).
- Maintains effective communication and working relationships with Customers and team members.
QUALIFICATIONS
- Ability to communicate in a clear and precise manner, both verbally and in writing.
- General knowledge of current hardware and software technologies and cloud environments.
- Strong problem solving, critical thinking, and decision-making skills.
- Customer service experience or a demonstrated ability to build positive customer relationships.
- Attention to detail.
- Proficient in Microsoft Office and IT management software (ConnectWise software a bonus).
EDUCATION and/or EXPERIENCE
Bachelor’s degree preferred with 0–2 years of related experience. Recent graduates are encouraged to apply.
