Technical Customer Support Specialist

Location: Fully remote (U.S.) — proximity to the Twin Cities metro, MN preferred but not required
Core Hours: 8:00 AM – 5:00 PM Central
Employment Type: Full-time

About Wizmo

Working at Wizmo is about making the impossible possible. We’re a team of creative, dedicated professionals building world‑class hosted environments for our Partners. As part of our team, you’ll help drive our success by expanding your skills, earning recognition for your contributions, and making a meaningful impact on both our Partners and their customers.

Headquartered in Eagan, MN, Wizmo is a privately held pioneer in the cloud‑hosting industry. With more than two decades of hands‑on SaaS experience, we bring deep architectural, migration, management, and support expertise to a diverse range of applications and environments. No matter how complex the challenge, we pride ourselves on delivering solutions that create real value for our Partners.

Summary

The Technical Customer Support Specialist provides day‑to‑day, hands‑on support to Partners and their customers. This role focuses on troubleshooting technical issues, managing account and order workflows, and collaborating with internal teams to ensure a smooth and positive customer experience.

Essential Duties & Responsibilities

  • Deliver verbal and written support to Partners and End Users
  • Process orders, including new account creation and user management across varied environments
  • Conduct quality assurance testing
  • Perform database tasks using Microsoft SQL Server Management Studio
  • Assist with limited system administration duties and support network/system engineers
  • Create and maintain knowledge base documentation, including symptoms, actions, diagnoses, and resolutions
  • Troubleshoot network issues to isolate and diagnose common problems
  • Upgrade network hardware and software components as directed
  • Guide users through diagnostic procedures and provide solutions for both stated and underlying issues

Qualifications

  • Ability to work effectively in a dynamic, fast‑moving environment
  • Strong multitasking and prioritization skills
  • Excellent workload management and problem‑solving abilities
  • Clear and professional verbal and written communication
  • Collaborative mindset with a commitment to delivering quality support

Technical Skills

  • Proficiency with Microsoft technologies
  • Knowledge of Active Directory, Group Policy, and Registry Editor
  • Experience with remote access tools (RDP)
  • Familiarity with Microsoft Terminal Services
  • Familiarity with Microsoft SQL/Microsoft SQL Server Management Studio
  • Basic scripting knowledge (Visual Basic or PowerShell)
  • Understanding of email protocols (POP3, IMAP, SMTP)
  • Experience with macOS
  • Solid grasp of TCP/IP networking
  • Familiarity with iOS and Android platforms

Education & Experience

Associate’s degree or 2–3 years of related technical support experience, or an equivalent combination of education and experience.

How to Apply

Interested candidates should submit a resume, cover letter, and salary requirements to careers@wizmo.com.